September 12, 2012

Emails Gallore!


Did you know that there are FOUR different emails for Poppy Seed Projects??  Yep four. 


1.) Email number one is Kim is at the teachers@poppyseedprojects.com.  She answers all of your questions about becoming a new teacher, as well as helping all of our teachers with training, booking classes ect.


2.) I (Holly Marie) am at the orders@poppyseedprojects.com. This email gets all of the customer service questions that are not asked in the feedback forms.  Plus I get  the hard to answer, sticky situation customer service emails, as well as PR questions and customized orders amongst a few of the random and many emails I answer. 



3.)  Crystal, who manages our warehouse and takes care of all of your orders  answers emails at crystalandersen@poppyseedprojects.com, she also answers all of the feedback forms.


4.) Tori answers emails at the classes@poppyseedprojects.com email address, helping to schedule classes and find everyone an amazing teacher. 


Now here is the REALLY CRAZY part.  ALL FOUR of us answer about 100 emails A DAY!!! So if our emails seem a little short , cranky, goofy, a little lacking in the grammar department, gets missed OR take us a day or two to answer. . . please know we are doing our best and we appreciate your patients!!


Ever wonder what happens when you fill out a feedback form?  The email is sent to our website where Crystal goes in and answers most of the questions.  The rest she assigns to either, Crystal, Tori or I and it is sent to our inbox.

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